Terms of Service

1. Introduction

Welcome to MyCarely ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of the MyCarely website, mobile applications, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

MyCarely provides family care coordination, wellness monitoring, and concierge services connecting families with qualified care professionals. We are a technology platform and service facilitator, not a direct healthcare provider.

2. Eligibility

You must be at least 18 years of age to use our Services. By using the Services, you represent and warrant that:

• You are at least 18 years old and have the legal capacity to enter into binding agreements.
• You are using the Services for lawful purposes only.
• You have the authority to consent to care services on behalf of any family member for whom you are booking services.
• All information you provide is accurate, current, and complete.

3. Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your password and account credentials.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Description of Services

MyCarely offers the following services through subscription plans:

• Essential Care: In-person visits and telemedicine consultations.
• MyCarely Connect: Virtual check-ins and remote monitoring.
• Enhanced Wellness: Comprehensive wellness programs with multiple visits.
• Premium Plus: Full concierge care with personalized attention.

We act as an intermediary between you and qualified care professionals. While we vet and verify our care partners, we do not guarantee specific outcomes from care services.

5. Subscription and Payment Terms

All subscription plans are billed on a monthly basis unless otherwise specified. By subscribing, you authorize us to charge your payment method on file at the beginning of each billing cycle.

• Prices are listed in Indian Rupees () and are subject to applicable taxes.
• Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.
• Refunds are provided on a pro-rata basis within the first 7 days of a new subscription, subject to our refund policy.
• We reserve the right to modify pricing with 30 days' advance notice.

6. User Responsibilities

As a user of MyCarely, you agree to:

• Provide accurate medical history and health information for the care recipient.
• Ensure a safe environment for care professionals during in-person visits.
• Not misuse the Services for any unlawful or unauthorized purpose.
• Not attempt to circumvent any security features of the platform.
• Not share your account credentials with unauthorized third parties.
• Promptly report any concerns about care quality or safety.

7. Health Information Disclaimer

MyCarely is not a substitute for professional medical advice, diagnosis, or treatment. The Services are designed to support family care coordination and wellness monitoring, but do not constitute medical practice.

• Always seek the advice of qualified healthcare providers with questions about medical conditions.
• Never disregard professional medical advice or delay seeking it because of information provided through our Services.
• In case of medical emergencies, contact emergency services immediately.

8. Limitation of Liability

To the maximum extent permitted by applicable law, MyCarely shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from:

• Your access to or use of (or inability to access or use) the Services.
• Any conduct or content of any third party on the Services.
• Unauthorized access, use, or alteration of your transmissions or content.
• Health outcomes resulting from care services facilitated through our platform.

Our total liability for any claim arising out of or relating to these Terms or the Services shall not exceed the amount paid by you to us during the twelve (12) months preceding the claim.

9. Indemnification

You agree to defend, indemnify, and hold harmless MyCarely, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (a) your access to or use of the Services; (b) your violation of these Terms; or (c) your violation of any rights of another party.

10. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the Services will immediately cease.

You may terminate your account at any time by contacting our support team or through the account settings in the application.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiations or mediation.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes through the Services or via email at least 30 days before the changes take effect. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

13. Contact Information