Privacy & Cookies Policy

1. Overview

MyCarely Technologies Pvt. Ltd. ("MyCarely", "we", "us", "our") is committed to protecting your privacy and the privacy of your loved ones. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and family care services (collectively, the "Services").

We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and follow industry best practices for handling sensitive health and personal information.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third parties.

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Details about yourself and the family member receiving care, including relationship, age, and location.
• Health Information: Medical history, current medications, allergies, mobility limitations, and other health-related data necessary for providing care services.
• Payment Information: Credit/debit card details, billing address, and transaction history (processed securely through PCI-compliant payment processors).
• Communications: Messages, feedback, and correspondence with our support team and care professionals.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Log data, IP address, access times, pages viewed, and app features used.
• Location Data: Precise or approximate location information (with your consent) to facilitate in-person care visits.
• Cookies and Tracking: Information collected through cookies and similar technologies (see Section 8: Cookies Policy).

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our family care services.
• To match care recipients with appropriate care professionals based on needs and location.
• To process transactions and send related information, including confirmations and invoices.
• To send technical notices, updates, security alerts, and support messages.
• To respond to your comments, questions, and customer service requests.
• To monitor and analyze trends, usage, and activities in connection with our Services.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.

4. Sharing of Information

We may share your information in the following circumstances:

• With Care Professionals: Necessary health and personal information is shared with assigned care providers to deliver services effectively.
• With Service Providers: Third-party vendors who perform services on our behalf (payment processing, data hosting, analytics).
• For Legal Reasons: If required by law, court order, or governmental authority.
• With Consent: When you explicitly authorize us to share information for a specific purpose.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit (TLS/SSL) and at rest (AES-256), regular security audits, access controls, and employee training on data protection.

6. Your Rights

Under the DPDP Act and applicable laws, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information, subject to legal obligations.
• Right to Withdraw Consent: Withdraw consent for processing at any time.
• Right to Grievance Redressal: Lodge complaints with our Grievance Officer.

To exercise these rights, contact us at hello@mycarely.in.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Account information is retained while your account is active and for 3 years after closure. Health records are retained for 5 years after the last service delivery.

8. Cookies Policy

This Cookies Policy explains what cookies are, how MyCarely uses them, and how you can manage your cookie preferences.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help us provide you with a better experience by remembering your preferences and understanding how you use our Services.

8.2 Types of Cookies We Use

Essential Cookies (Required)

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

• Session cookies for maintaining your login state
• Authentication cookies for secure access
• Security cookies to detect and prevent threats

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your language and display preferences.

Analytics Cookies

These cookies help us understand how visitors interact with the website by collecting and reporting information anonymously. We use Google Analytics for this purpose.

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements. You can opt out of these cookies at any time.

8.3 Managing Your Cookie Preferences

You can manage your cookie preferences in several ways:

• Cookie Consent Tool: Click the cookie settings icon in the bottom corner of our website to customize your preferences at any time.
• Browser Settings: Most browsers allow you to control cookies through their settings. See your browser's help menu for instructions.
• Mobile Devices: On iOS, go to Settings → Privacy → Tracking. On Android, go to Settings → Privacy → Ads.

8.4 Third-Party Cookies

We work with trusted third-party service providers who may set cookies on your device, including Google Analytics, payment processors (Razorpay, Stripe), and cloud services (AWS, Cloudflare). These third parties have their own privacy policies.

9. Contact Us